Network Status News & Information

Following on from the outage earlier today to our Managed Servers, urgent maintenance to upgrade affected network routers will be performed between 19:45 - 21.45. During this 2-hour window, some disruption should be expected.

As a matter of urgency, we are currently investigating a network outage affecting clients with Managed servers.

UPDATE: 15:30

Network access has been restored. Affected servers should now be reachable again. We apologise for any inconvenience caused

We will be performing some server upgrades on Wednesday 16th May from 6pm. During this period some sites may experience some downtime of up to 15 minutes

UPDATE @ 11:17 

The issue is now resolved and all affected sites are now accessible again

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Some sites across our network become inaccessible due to a network outage. This is being investigated as a matter of urgency. We apologise for any inconvenience caused.

17:19 UPDATE

Issue has been resolved, we apologise for the inconvenience caused

16:20

We are investigating as a matter of urgency an outage on our r289 server that is affecting all customers hosted on that server. 

03/08/2022 22:34

We are again experiencing the same issues reported yesterday around this time. As a result, our upstream provider will perform emergency network maintenance over the next few hours, which may result in further downtime but will bring about a resolution to this issue.

02/08/2022 00:17

A fix has been implemented and all services restored. The situation continues to be monitored. We apologise for any inconvenience caused.

01/08/2022 22:45

A major outage has been reported at the datacenter and investigations are ongoing as matter of urgency. Access to websites and email hosted on server r289.lon7 are affected.

The issue has been resolved, we apologise for any inconvenience caused

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Some sites are experiencing 503 Service Unavailable errors, we are looking at this issue

Issue is now fully resolved. We apologise for any inconvenience caused

12:58

The root cause has been fixed so the functionality should be restored. There could still be intermittent errors when trying to send messages, and we are still looking into resolving them. We will further update this page when we have more information.

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11:05

Service has been restored for some customers but others may still have issues. We are continuing to try and resolve the issues as quickly as possible

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10:45

We are continuing to investigate the issue

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It's been reported that some users on our cloud platform are having issues sending/receiving emails and also not being able to access webmail. This is being looked at as a matter of urgency

We are having some intermittent DNS issues affecting some sites on our cloud platform. A fix has been put in place but some sites may take a bit longer to load whilst the DNS propagates

We apologise for any inconvenience this has caused.

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We are continuing to monitor the issue however affected sites should be running as normal again now.

We will be performing maintenance on our Cloud Hosting platform on 16th February 2022, outside of the standard working hours of 9am to 6pm.

The maintenance window will be around 6 hours, which may impact the performance of your websites hosted on the platform during this time. This could include your websites being down for a short period of time, slow loading of your websites or general performance issues. We apologise for the inconvenience this may cause.

There is nothing you will need to update on your end, and we ask that you don't make any changes to your website during the maintenance window as they may be lost.

Your email server will remain active during this time, and you will still be able to send and receive emails.

We apologise for any convenience during this scheduled maintenance period.