Microsoft Outlook - I cannot see emails in my Inbox

When setting up your email account with Outlook you may experience a problem where you are able send and receive without any errors but you don't see any emails in your inbox.

Try this:

In Outlook

  1. Right click on the 'Inbox' (for the email account you can't see emails for)
  2. Select 'IMAP Folders'
  3. On the screen that then appears, uncheck the box that says "When displaying hierarchy in Outlook, only show subscribed folders."
  4. Click 'Apply'
  5. Click 'Ok'
  6. Wait for around 10/20 secs, the inbox should start filling up.


I hope this helps. If not, drop us a support ticket so we can assist you further.

  • email, outlook, microsoft
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